RS Rewards Club PTY LTD ("we," "us," or "our") is committed to protecting the privacy of our members and users. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and Australian Consumer Law.

1. Collection of Personal Information

We collect personal information to provide our membership services, promote our RS Portal and clothing, and improve our offerings. The types of personal information we collect may include:

• Name
• Date of birth
• Email address
• Postal address
• Phone number
• Payment details
• Any other information you provide in connection with membership or promotions

We collect personal information in a fair and lawful manner, and we ensure that you are aware of the purposes for which we collect your information.

2. How We Collect Personal Information

We may collect personal information in the following ways:

• When you sign up for a membership subscription
• When you purchase access to our RS Portal or clothing
• When you contact us for support or inquiries
• When you participate in our promotions or competitions

We also collect personal information through cookies and tracking technologies, which help us to improve your browsing experience and track website usage.

3. Use of Personal Information

We use your personal information for the following purposes:

• To process and manage membership subscriptions
• To provide you with access to our RS Portal and clothing
• To communicate with you regarding our services, promotions, and updates
• To comply with legal and regulatory obligations
• To improve our website and user experience

We use your personal information to provide you with the best possible experience and to promote our products and services that may be of interest to you.

4. Disclosure of Personal Information

We may disclose your personal information:

• To third-party service providers who assist us in providing our services (e.g., payment processors, marketing platforms)
• To regulatory authorities when required by law
• In the event of a business transfer or sale
• With your consent or as otherwise permitted by law

We ensure that any third-party service providers we engage with handle your personal information in accordance with this Privacy Policy and applicable laws.

5. Data Security and Storage

We take reasonable steps to protect your personal information from unauthorized access, disclosure, loss, or misuse. Personal information is stored securely, and we use encryption, firewalls, and secure servers to safeguard your data.

We regularly review and update our security measures to ensure they are effective and compliant with industry standards.

6. Access and Correction of Personal Information

You have the right to request access to and correction of your personal information. If you wish to update or review your information, please contact us at info@rsrewards.com.au.

We will respond to your request in a timely and efficient manner, and we will ensure that any corrections or updates are made to your personal information.

7. Marketing Communications

By signing up for our services, you consent to receive promotional communications from us. You can opt out of marketing emails at any time by following the unsubscribe link in our emails or contacting us directly.

We respect your preferences and will not send you marketing communications that you have not opted-in to receive.

8. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and track website usage. You can manage your cookie preferences through your browser settings.

We use cookies to improve your experience and to provide you with personalized content and advertising.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies.

You should be aware that third-party websites may collect personal information about you, and you should review their privacy policies carefully.

10. Health Data Utilization

Our app collects and processes health-related information such as workout activity, exercise logs, heart rate, and other fitness metrics. This data is collected only with your explicit consent and is used exclusively to deliver core app features, including fitness tracking, progress insights, and cross-device synchronization. We do not share your health data with any third parties, and we do not use this data for advertising or marketing purposes. All health information is stored securely and access is limited to authorized personnel only. We adhere to industry best practices to ensure data protection. If you choose to delete your account, all associated personal and health-related data will be permanently deleted from our systems.

11. Account Deletion

To request the deletion of your personal information from our database, you can submit a request through our in-app settings or contact form available on our platform. For such requests, please write "delete my account" in the subject line, and include your first and last name and e-mail address in the body of the message. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for administrative purposes. Please note that we will store communications you may send through the Service, as well as any comments you may post, and they may not be subject to modification or deletion. You may also control the information that we collect through the settings in your browser or mobile device. You may configure your browser to reject cookies from our app and may adjust the settings of your mobile device to prevent the Platform from obtaining location information. However, please note that the Service may rely on cookies and location information to function properly and some parts of the Service may not be available if you disable cookies.

12. Refund Policy

We strive to provide the best experience for our members and participants. Our refund policy is as follows:

• Membership Subscriptions: Membership fees are generally non-refundable. However, if you believe you have been incorrectly charged or there are exceptional circumstances, you may request a refund by contacting our support team. Requests will be assessed on a case-by-case basis in compliance with Australian Consumer Law.
• Processing Refund Requests: If a refund is approved, the amount will be processed back to the original payment method within a reasonable timeframe. Processing times may vary depending on your financial institution, but allow between 5-7 business days for the refund to be processed.

We will handle your refund request in a fair and efficient manner, and we will ensure that you are informed of the outcome of your request.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date. Your continued use of our services constitutes acceptance of any updated terms.

14. Contact Us

For any privacy-related inquiries or requests, please contact us at:

RS Rewards Club PTY LTD
1/12 Lieber Grove, Carrum Downs, VIC, 3201
info@rsrewards.com.au

We are committed to responding to your inquiries and requests in a timely and efficient manner.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as outlined above. We are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner.